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Frequently asked questions

    Customs fees

    Depending on your local customs policy you might be charged for receiving a MOSTRO. These charges are not included in the sale price. If you think we can help in this matter, send us an email.

    When will you ship my order?

    If you order your synth during the preorder, the production of your synth will start one month after our preorder season has started. The manufacture process of your synth is estimated in 5 weeks. However, the exact production and expected shipping dates will be informed when you order the synth.

    How much does shipping cost?

    We have a shipping rate of $US 30 to Europe and America.

    What is the return policy?

    If your synth has a manufacturing problem we will fix it no cost if you send it to us. We will not be held accountable if any damage to your synth is caused by missuse (for example pouring liquids over it, or breaking any of its parts).